Terms of Service

1. Acceptance of Terms

By accessing or using LOONI, you confirm that you are at least 18 years old, have the authority to bind your business to these Terms, and agree to comply with them.

If you are using LOONI on behalf of a company or organisation, "you" refers to that entity.

2. The Service

LOONI is an AI receptionist platform that helps small businesses manage inbound customer communications. LOONI answers customer inquiries via phone (voice), WhatsApp, SMS, email, and web chat, and can book appointments on your behalf.

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with reasonable notice where possible.

3. Accounts & Eligibility

You must provide accurate and complete information when creating your account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

LOONI is intended for use by businesses and professionals. The service is not designed for personal, family, or household use.

We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Acceptable Use

You agree not to use LOONI to: send spam or unsolicited commercial messages; violate any applicable law or regulation; infringe the intellectual property rights of others; transmit harmful, abusive, harassing, or fraudulent content; or attempt to gain unauthorised access to the platform or its systems.

We reserve the right to remove content and suspend accounts that violate these guidelines without prior notice.

5. Customer Data & Consent Responsibility

You are solely responsible for obtaining the necessary consents from your own customers to be contacted by LOONI on your behalf via phone, SMS, WhatsApp, email, and other channels.

You must comply with all applicable laws and regulations governing electronic communications and messaging, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM, GDPR, and any other applicable telecommunications or marketing laws in your jurisdiction.

We provide the platform; you are responsible for ensuring your use of the messaging features is lawful and that your customers have provided appropriate consent to receive communications through LOONI.

6. Fees & Billing

LOONI offers both free and paid subscription plans. Details of current pricing are available on our pricing page. We reserve the right to change pricing with reasonable advance notice.

Paid subscriptions are billed in advance on a monthly or annual basis. You authorise us to charge your payment method on file for all applicable fees.

[TODO: refund policy — confirm refund terms with counsel and update this section].

7. SMS / Messaging Program Terms

When a business using LOONI collects a customer's phone number and that customer interacts with the LOONI AI receptionist, the customer consents to receive service messages from that business via LOONI, including appointment confirmations, reminders, and replies to their inquiries.

Message frequency varies depending on your interactions with the business. You may receive recurring messages such as appointment confirmations and reminders.

Message and data rates may apply. Standard carrier rates apply to all SMS messages sent through or received from LOONI.

To opt out of SMS messages, reply STOP to any message at any time. To get assistance, reply HELP. For additional support, contact the business directly or reach LOONI support at [TODO: contact email].

8. Intellectual Property

LOONI and all related software, content, and materials are owned by [TODO: legal entity name] and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the service for your internal business purposes.

You retain ownership of the content you upload to or create through LOONI. By using the service, you grant us a licence to use that content solely to operate and improve the service.

9. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOONI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

[TODO: liability cap — discuss and confirm the maximum liability amount with counsel before finalising these Terms].

10. Termination

You may cancel your account at any time through the account settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law.

Upon termination, your right to use the service ceases immediately. We will retain your data for the period specified in our Privacy Policy before deletion.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of [TODO: jurisdiction — confirm governing law and dispute resolution forum with counsel].

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [TODO: jurisdiction].

12. Changes to These Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by email or by displaying a prominent notice in the service.

Your continued use of LOONI after the effective date of any change constitutes your acceptance of the revised Terms.

13. Contact

If you have any questions about these Terms, please contact us at [TODO: contact email].

Legal entity: [TODO: legal entity name + registered address].